FROM
a sophisticated and convenient communications device to a tool for
broadcasting jokes and protest against government, the ubiquitous
mobile phone is slowly turning into an electronic means to dispense
cash, an e-wallet in short.A Filipino graduate of the Asian
Institute of Management (AIM) business school recently found, however,
not just one but 27 more ingenious applications for mobile commerce
when he conducted a pilot study with a local non-government
organization. Think micro-financing.
Currently as a development consultant on information and communications technology for AIM, 30-year old Edwin Soriano ()
has drawn up several business models to ride on existing mobile
commerce innovations like Globe Telecom’s G-cash and Smart
Communications’s Smart Money.
For
the pilot study he conducted with the non-government organization
Center for Agriculture and Rural Development (Card-NGO), Soriano
experimented with his business concepts using
G-cash. Card-NGO is currently one of the biggest non-government organizations involved in micro-financing in the Philippines.For
several weeks between February and April 2005, the pilot study had
borrowers paying loans to CARD-NGO with G-cash. These borrowers
previously paid in cash to collecting officers.
The study's
objective was to encourage borrowers to use G-Cash in transactions with
collection officers, who in turn would transmit the sums electronically
to Card-NGO using G-cash.
According to Soriano, the pilot study
proved that the use of mobile commerce services like G-cash improved
collection efficiency and cut down risks like the loan officer being
held up.
"In the pilot study, we have identified 27 areas of
mobile commerce intervention for micro-financing. In short, these areas
will use mobile commerce to make micro-financing efficient and
profitable for organizations such as Card-NGO," Soriano said. These
areas include mobile disbursement, remittance, and loans.
The
young consultant admitted however that the study also found several
difficulties in implementing mobile commerce for micro-financing in the
Philippines.
Poor awareness in the general population and lack of
infrastructure to support mobile commerce may hamper adoption of his
innovative business models.
"There is still poor awareness in
terms of people's attitude towards m-commerce. I found this out in a
survey I conducted among 60 people, whom I asked about G-cash. A lot
didn't understand it despite the advertisements on television and in
billboards," Soriano said.
On the aspect of infrastructure, he
stressed that it is still difficult to "cash-in and cash-out" using
G-cash in the country. "But I think we should revisit the electronic
loading phenomenon (electronic purchase of airtime) in the country
because it worked, as people had accepted it as means to buy airtime
electronically," he added.
Soriano believes that wider adoption of G-cash or Smart Money in the country is a "compelling business model."
Because
of his work with Card-NGO, other organizations have expressed interest
in trying out his business concepts, Soriano said.
He disclosed that Card-NGO and Globe Telecom agreed to work together to refine his business model for G-cash.
A copy of Soriano's concept and the pilot study results can be read at http://mobiletulay.blogspot.com.